At Outlander we know that a great Call Center consists of four major components. First and foremost is a staff of good people that are well trained. Second is information that is correct, up to date and easily accessible. Third is a phone system that can perform all the functions necessary to ensure that all calls are directed and answered properly. Last but not least is support.

Customer Support

Call Center operators are trained for general order taking and processing services. If desired, they may be trained to more specifically meet client needs. There are many levels of support that can be given. Operators may betrianed on product descriptions, prices or cross-selling. They may also provide support and technical assistance.

Orders are handled by Outlander's 800/888 call center. Our clients may use an existing number or may establish a new number. Orders for products are received via phone, fax, email or 24 hour internet service. They are entered immediately, credit cards are processed and products are prepared for shipping.